Frequently Asked Questions

Is Organimi free?

Organimi is currently free for companies with up to 25 people with limited features. We strongly encourage you to sign up for a free account and try it out before subscribing to a paid plan.

Which browsers work with Organimi?

Organimi works with most browsers, including Internet Explorer 11+, FireFox Safari, and Chrome. If you are having trouble with a specific browser, please contact us.

Do you offer monthly plans?

Yes we have monthly plans. Please view our pricing page for details.

Where can I find the subscription plan details on the app?

Open the app > click on the initials on the top right > click on my account in the drop down > click on current plan on the left

How do I understand the plan I am subscribed to?

The subscribed plan on the app will be greyed out and provide you recommendations on the other plans that you wish to subscribe to.

Can I upgrade my existing plan on the app?

Yes you can upgrade the existing plan on the app at any given point in time. Organimi is a self service app and based on your requirement you may choose the options available on the app

Once I upgrade the plan then what happens to the existing plan?

Your current plan limits will be updated as per the new plan limits and pricing on upgrade will be adjusted accordingly.

Can I downgrade my plan anytime?

You may contact Organimi support team and they will assist you on how to change the subscribed plan.

What if I’m on an old plan and want to add more employees?

You may continue on the old plan. You may click on my account on the app and choose the number of employees using the slider that you wish to add and choose a basic or a premium plan basis of your choice. You would only be paying an additional price on adding additional people to your plan.

How do I purchase a plan?

You may use any active credit card, or wire transfer or pay using a check to purchase any plan you wish

How do I update my billing details?

Open the app > click on the initials on the top right > click on my account in the drop down > click on billing details on the left

Can I switch from monthly to annual plans at any time?

Yes you may switch from a monthly plan to an annual and vice versa at any given point in time you wish.

What do I do if I need to add more employees?

You may use the slider to understand the cost on adding additional employees and just make differential payment after you choose a basic or a premium plan

What is the difference between Basic and Premium?

The Premium plans offer regional hosting in NorthAm, EU, and AU, as well as access to premium integrations, premium features (like Backup Snapshots / Matrix Charts, and unlimited admins.

What plan works best for me?

Using the slider you may choose the numbers of employees that you would need to add Based on the number of employees in your organization you may choose the plan whether basic or premium. The app would also assist with you with recommendations that may help you purchase a plan.

Do your plans include a free trial?

Organimi has a free no obligation 14 day trial and there is an online help center with lots of useful docs, videos and getting started tips.  You can create an account at

Can I change the fonts or font sizes in Organimi?

Yes you can change sizes and format with any of our paid plans.

Does Organimi offer discounts to nonprofits?

Organimi is happy to offer 15% discount to nonprofits and educational institutions.

Can you help us get started?

Feel free to touch base with the customer support team at [email protected] and we would be happy to support you.

How many licenses do I need for my organization?

You would just need one license to get started with. In case you wish to have more than one license you could definitely add more to your subscription.

Can I print my charts?

Yes! If you have a paid account – you can export your charts into a PDF or PNG Format and print them. For larger charts, printing them on a single sheet of paper would cause them to shrink to fit a single page. We recommend either exporting and printing the charts by sections or multiple charts and then printing each one separately. Printing one big chart as a single page will make the chart small and squeezed, much like printing a large excel sheet into a single piece of paper. Alternatively for larger charts we also recommend “poster print” in most PDF software like Adobe Acrobat which auto-paginates the charts so you don’t have to squeeze on big chart into a small page. Read more here.

How can I import my organization to Organimi?

You can import a CSV file with names, hierachy, titles and other information into Organimi via import. It’s a great way to get started quickly. You can check our get started guide here 

How can I integrate Organimi with my HR software or SSO Application?

You can integrate any application that contains people and organization data (e.g. HRIS and HR systems, Microsoft Outlook, Google Business Apps, Salesforce, etc) with Organimi via our API. Please contact us for more information.

How can I show dotted line relationships in my Organizational Chart?

When you are adding a role, you can select dotted line reporting to another role at the time. You can view the help guide here 

Can I share my org chart with other people?

Yes. There are various ways to share your org chart with other people. You can either add people’s email and share the chart via email. You can select if they can either view or edit. Please note that anyone you share the chart with via email will need to create an account to access the chart.

You may also share the chart via a URL. By default the chart URL link is only private to the emails you share it with. However you may also set it to “public” which means anyone who you share the link would be able to view the chart and click on the profiles for more details but not be able to edit it.

Lastly, you can embed your org chart into your company or organization’s intranet so everyone has access to your organizational chart at all times. 

I want to add additional information like salary, date or vacation time to the chart. How can I do that.

You can create custom fields in Organimi to add any custom information. Click here to view how. 

Is my data secure?

We don’t share, use or otherwise expose your data in any way. We use Amazon Web Services and Heroku for application deployment and as servers. You can read more about AWS Security here and Heroku security features here .