Frequently Asked Questions

Is Organimi free?

Yes. Organimi offers a free plan for organizations with up to 25 employees, with 1 admin user and 1 org chart. This plan includes core org chart functionality so you can explore the platform before upgrading. Organimi also offers a 14-day free Premium trial.

How does Organimi compare to other tools?

Organimi is purpose-built org chart software designed to help teams visualize, manage, and plan their organizational structure. It is built for HR professionals, business consultants, sales teams, and executives who need more than a static diagram.

Unlike general-purpose tools that bundle org charts into a crowded feature set, Organimi is a dedicated, cloud-based platform built specifically for organizational planning — keeping things simple, secure, and cost-effective.

Which browsers work with Organimi?

Organimi works with most browsers, including Internet Explorer, FireFox, Safari, Opera, and Chrome. If you are having trouble with a specific browser, please contact us.

How do I purchase a plan?

You can purchase a plan using any active credit card. Wire transfers are available for annual plans only and must be arranged through support. Cheque payments are accepted for customers in North America only. To upgrade, access Account Settings in the upper right corner of the Organimi dashboard. Click on your icon/initials and click “Upgrade Now” from the pop-up menu.

Do you offer monthly plans?

Yes, Organimi offers monthly plans. Please view our pricing page for details.

Where can I find the subscription plan details on the app?

Open the app > click on the initials on the top right > click on ‘my account’ in the drop down > click on ‘license’ on the left-hand side. You can upgrade the existing plan on the app at any given point in time. Upon upgrading, your current plan limits will be updated as per the new plan limits and pricing on upgrade will be adjusted accordingly. You may also downgrade your plan at any given time. You may contact Organimi support team and they will assist you on how to change the subscribed plan.

What if I’m on an old plan and want to add more employees?

You will need to upgrade to a new plan to add more employees; please contact support for assistance.

How do I update my billing details?

Open the app > click on the initials on the top right > click on my account in the drop down > click on billing details on the left-hand side.

Can I switch from monthly to annual plans at any time?

Yes, you may switch from a monthly plan to an annual and vice versa at any given point in time you wish.

What do I do if I need to add more employees?

You may use the slider to understand the cost on adding additional employees and just make differential payment after you choose a Basic or a Premium plan.

What is the difference between Basic and Premium?

The Premium plans offer regional hosting in North America, EU, and AU, as well as access to Organimi Connect integrations, premium features (like SSO, Matrix Charts, Reporting), and unlimited admins.

What plan works best for me?

Use the in-app slider to select your total number of employees. Based on your team size and feature needs, you can choose between a Basic or Premium plan, with recommendations provided in the app to guide your decision.

Does Organimi offer discounts to nonprofits or educational institutions?

Organimi is happy to offer 15% discount to nonprofits and educational institutions, applicable for the first year on an annual plan subscription.

Can you help us get started?

Feel free to touch base with the customer support team at [email protected] and we would be happy to support you.

How many licenses do I need for my organization?

You only need one license to get started with. In case you wish to have more than one license, you can add more to your subscription.

How can I import my organization to Organimi?

You can import a CSV file with names, hierarchy, titles and other information into Organimi via data import. It’s a great way to get started quickly. You can check our get started guide here 

How can I integrate Organimi with my HR software or SSO Application?

You can integrate Organimi with multiple applications through Organimi Connect, available on Premium plans, with tools including Google Workspace (Google Drive, Google Sheets), Microsoft Teams, Microsoft Entra ID, Office 365, Salesforce, Okta, JumpCloud, BambooHR, Paycor, 15Five, Personio, Paylocity, and PeopleHR.

For HRIS platforms Organimi does not directly integrate with, you can export your data and connect it via SFTP using Organimi’s AWS-hosted SFTP services or your own SFTP server. For API access, visit http://developers.organimi.com/

For SSO, please refer to our setup guide.

I want to add additional information like salary, date or vacation time to the chart. How can I do that?

You can create custom fields in Organimi to add any custom information. Click here to view how.

Can I change the fonts or font sizes in Organimi?

Yes. You can customize fonts and font sizes within your chart and role cards using theme customization settings.

Can I print my charts in Organimi?

Yes. Organimi allows you to export and print your charts, directories, and photoboards using a flexible print setup with options for page size, single-page or multi-page (paginated) layouts, and customizable elements like headers, footers, and cover pages. You can also export your chart as a file (such as PDF or PNG) for printing or sharing, and adjust formatting like font size, layout, and included fields to optimize readability. For more details, visit the Organimi Printing Options help center.

Can I share my org chart with other people?

Yes. You can share your org chart in several ways depending on your security needs, including SSO-based access for internal users, private sharing via email with view or edit permissions, secure link sharing (with options for password protection, IP whitelisting, or SSO restrictions), and embedding the chart directly into your website or intranet.

How can I show dotted line relationships in my org chart?

When you are adding a role, you can select dotted line reporting to another role at the time. You can view the help guide here 

How does Organimi support scenario planning?

Organimi enables scenario planning by allowing you to create and duplicate charts, model different organizational structures, add vacant roles, and test changes such as restructures, hiring plans, or team realignments without impacting your live chart.

Is my data secure?

Yes, your data is secure in Organimi. We don’t share, use or otherwise expose your data in any way. We use Amazon Web Services and Heroku for application deployment and as servers. You can read more about AWS Security here and Heroku security features here .

Is Organimi suitable for enterprise organizations?

Yes. Organimi is designed to support organizations of all sizes, from small and medium teams to large enterprises, with scalable features, advanced security options, integrations, and flexible deployment to meet complex organizational needs.

Does Organimi offer implementation support?

Yes. Organimi offers implementation support as an add-on to any subscription, helping you with setup, data import, integrations, and onboarding to ensure a smooth rollout. To learn more, please contact us.